How can we help?
Search for an answer, or pick a topic below.
Getting started
Buying
- How can I pay?Card or bank transfer through Paystack, with the fee shown before you pay.
- I paid but can't see what I boughtCheck you're using the right email, then look in your receipt.
- Where do I find what I bought?Your courses, downloads, tickets and bookings are all in your customer dashboard.
- I bought without an account. How do I get in?Set up your free account with the email you paid with.
- Can I get a refund?Courses can be refunded for a short time after you buy. Most other purchases can't.
- How do event tickets work?Your tickets are in your dashboard and your email. Show the QR code at the door.
- How do I change or cancel a consultation?Ask the creator for a new time from your dashboard. Consultations aren't refundable.
- Where do I enter a discount code?Enter it in your cart, before you pay.
- How do I get my course certificate?You get it automatically when you finish every lecture.
- Can I gift a course to someone?Yes. They get an email with a link to accept it.
- How do I message a creator?Customers can chat freely. Anyone else can send one message request.
- Someone asked me to pay outside KoseisaDon't send the money. Only pay through Koseisa, then report it.
Selling
- How do I become a creator?It's free. Sign up, choose your username and you're in.
- How do I put up my first listing?Tap Create in your dashboard and choose what you're selling.
- Why is my course in review?Our team checks every course before it goes live.
- What fees does Koseisa charge?Nothing to start. Koseisa takes a share of each sale.
- What plans are there?Free, Standard and Pro. The main difference is how many listings you can have.
- How do I create a discount code?Make codes for your listings in your dashboard.
- How do I check guests in at my event?Scan tickets with your phone, or share a door link with your team.
- How do brand deals work?Add a rate card and brands can find you and book you.
Getting paid
- When do I get paid?Sales clear in your wallet first, then you can withdraw them.
- How do I withdraw my money?Withdraw to your Nigerian bank account from your Earnings page.
- How do I verify my identity?You need your NIN, a selfie and proof of address, after your first sale.
- How do I change my bank account?Update it in Payout Details. Withdrawals pause for 24 hours afterwards.
Affiliates
- How do I earn as an affiliate?Promote other creators' listings with your link and earn commission.
- How do I let affiliates promote my listings?Turn on a commission for each listing you want affiliates to promote.
- How do I get a free month for referring creators?Share your referral link. You earn plan months, not cash.
Your account
- I forgot my passwordReset it with a code sent to your email.
- I'm not getting your emails or codesCheck spam, and make sure you're using the right address.
- How do I delete my account?Do it from Settings. You have 30 days to change your mind.
- How do I report someone or a listing?Use the Report button on the listing, profile or chat.
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