Someone asked me to pay outside Koseisa

Don't send the money. Always pay on Koseisa, at checkout.

When you pay at checkout, your order is recorded, what you bought is delivered to your account, and we can look into it if something goes wrong.

When you pay any other way, we can't see the payment, and we can't help you get that money back. That includes a bank transfer to an account someone gave you, or a payment arranged on WhatsApp, Instagram or anywhere else.

Signs of a scam:

• Being asked to pay by transfer "to save on fees" or for a discount
• Being rushed, or told an offer ends today
• Being asked to move the chat to WhatsApp or another app before you pay
• Someone claiming to work for Koseisa. We never ask you to pay into a personal account, and we never ask for your password or a code

If someone asks you to pay outside Koseisa, use the Report button on their listing, profile or chat, and choose "Scam, fraud, or asked to pay outside Koseisa". Asking for this breaks our rules, and we can remove them.

If you've already sent money, call your bank straight away and ask them to try to stop or recall the transfer. Then report it to the police, and report the person to us. Keep your receipts and screenshots of the chat.