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Effective date: 30 October 2025
Last updated: 30 October 2025
At Koseisa, we prioritise your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data across our platforms.
Koseisa is a product of Kwuva Limited, a company registered in Nigeria with its registered office at 31 Aviation Quarters, Kano, Nigeria. In this policy, "Koseisa", "we", "us" and "our" refer to Kwuva Limited. "You" and "your" refer to any person using our website at www.kwuvainc.com, our mobile application, or any other service we operate. We refer to all of these together as the Service.
Kwuva Limited is the data controller for the personal data described in this policy. This means we decide why and how your data is processed, and we are accountable for it under the Nigeria Data Protection Act 2023.
This policy applies to everyone who uses Koseisa. Whether you are buying and learning on the platform, or creating and selling on it, the same policy covers you. Some sections describe data we only collect from creators, such as payout and identity details, but there is no separate policy and no separate process depending on how you use the Service. By using the Service, you agree to the collection and use of information in the way this policy describes. If you do not agree with it, please do not use the Service.
We collect information both directly from you and automatically as you use the Service. Some of it you give us directly. Some of it is collected automatically as you use the Service. A small amount comes from trusted third parties who work with us.
Information you give us
Account information
When you register, we collect your name, email address, password, and account details. Depending on how you sign up, we may also collect your phone number and country.
Profile and store information
If you set up a public profile or store, we collect the display name, store profile, store photo, biography, and any links or descriptions you choose to display. This information is visible to other users, including anyone who visits your profile or store.
Creator and payout information
If you sell on Koseisa, we collect the details needed to pay you. This includes bank account or mobile money account details, and identity verification details. This information is only used to confirm who you are and to meet legal obligations around fraud, money laundering, and financial regulation. We do not use it for marketing.
Identity verification information
To meet regulatory requirements around payments, we may need to verify your identity before releasing funds. This includes a government-issued identification document, a scanned or photographed copy of that document, and a photograph of you holding it. We use this information to confirm you are who you say you are and to prevent fraud, money laundering, and financial crime.
Transaction information
We keep records of when you buy and sell on the platform. This includes the products you purchased, the amount, currency, the date and time, the payment method used, and the status of the transaction. We do not store your full card number, expiry date, or security code — this is handled directly by our payment processors, who are certified to the PCI DSS standard. We receive only limited information such as the last four digits and the outcome of the payment.
Content you upload
We store the content you create or upload on the platform. This includes digital products, course materials, files, images, product descriptions, and any other material you publish or upload through the Service.
Communications
When you contact our support team, respond to a survey, or communicate with us by email or through the platform, we keep a record of that correspondence so we can help you and improve our service.
Information we collect automatically
Additionally, we may collect technical data such as your IP address, browser type, and interaction patterns with our website to improve our user experience and platform security, in practice this includes:
Information we receive from others
Your data is used primarily to deliver, maintain, and improve our services. This includes personalising your learning and selling experience, processing transactions securely, and communicating important updates.
Set out in full, we use your information to:
Who we share your data with
We do not sell your personal information to third parties. Data is only shared with trusted providers who help us operate the platform, under strict contractual agreements. Specifically, we may share your information with:
You have the right to access, update, or delete your personal information at any time through your account settings. You may also request a copy of the data we hold about you.
In full, subject to the law that applies to you, your rights are:
How to exercise your rights
Many of these you can do yourself, immediately, in your account settings. For anything else, or if you have concerns about your privacy, please contact our team at Hello@kwuvainc.com with the subject line describing your request, for example "data deletion request".
We may ask you to verify your identity before we act, so that we do not disclose or delete someone else's data by mistake. We aim to respond to all requests within 30 working days, and in any case within the period required by applicable law.
Limits on deletion
We will delete your personal data when you ask us to, unless we are required or permitted to keep some of it. We may retain information in order to:
Please also note that deleting your account does not end access to services you have purchased, and if you are a creator, your sales and earnings history. We will tell you if any part of your data cannot be deleted, and why.
We use cookies and similar tracking technologies to track activity and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Cookies are sent to your browser from a website and stored on your device. We also use similar technologies such as pixels, tags, and local storage, which are comparable in what they do. The cookies we use:
Controlling cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. Every major browser allows you to view, delete, and block cookies through settings. Where the law requires it, we will also ask for your consent before setting any cookie that is not essential, and you can change that choice at any time.
Some cookies are set by third parties whose tools we use. Those third parties handle the data they collect according to their own privacy policies, which we encourage you to read.
We keep your personal data only for as long as we need it for the purposes described in this policy.
In practice, account information is kept for as long as your account is open. Transaction and payout records are kept for longer, because tax and financial regulations require it, typically 10 years after the transaction. Support correspondence is kept for 10 years, and analytics data is generally kept for a shorter period, and is often aggregated so it no longer identifies you.
When we no longer need your data, we delete it or anonymise it so that it can no longer be linked to you.
Your information, including personal data, may be stored and processed on servers located outside your province, or country. Data protection laws may differ from those where you live.
Our servers and service providers are hosted in Europe. Where we transfer personal data across borders, we take steps to ensure it remains protected to the standard described in this policy, including using contractual protections with the parties receiving it.
By using the Service and submitting your information, you agree to this transfer.
The security of your data matters to us. We use technical and organisational measures designed to protect it, including encryption of data in transit, restricted internal access on a need-to-know basis, secure credential storage, and monitoring for unusual activity.
You play a part too. Choose a strong password, do not reuse it on other sites, and do not share it with anyone. If Koseisa offers additional protection such as two-factor authentication, we strongly recommend turning them on.
No method of transmission over the internet, or of electronic storage, is completely secure. While we work hard to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at Hello@kwuvainc.com.
The Service is not intended for children under the age of 13, and we do not knowingly collect personal data from them.
If you believe a child has provided us with personal data, please contact us. If we learn that we have collected personal data from a child without the consent of a parent or guardian, we will take steps to remove that information from our systems and close the account.
We may update this policy from time to time, for example when we launch new products, or to reflect a change in law.
When we do, we will post the updated policy on this page and change the effective date at the top. Where the change is significant, we will give you notice before it takes effect, such as through a prominent notice on the Service.
We encourage you to review this page from time to time. Changes take effect when they are posted, unless we say otherwise.
If you have questions about this policy, or would like to exercise any of your rights, please contact us.
Email: Hello@kwuvainc.com
Postal address: Kwuva Limited, 31 Aviation Quarters, Kano, Nigeria
Data protection contact: 08102514937
We aim to respond to all requests promptly and in accordance with applicable data protection laws.
