Can I get a refund?

Courses: you can ask for a refund within 2 days of your payment, as long as you've watched no more than 20% of its lectures. Open your purchase history, choose Request refund on the course and tell us why. Our team reviews every request and emails you the decision.

Event tickets: tickets can't be refunded, unless the organiser cancels the event. If they do, we'll email you about your refund of the ticket price.

Digital products and consultations: these can't be refunded once you've paid, because they're delivered or reserved for you straight away.

Fees: processing fees and stamp duty are never refunded. If your refund is approved, the price goes back to the card or account you paid with. Banks usually take 5 to 10 working days to show it.

The full rules are in our terms.