Only Pay Through Koseisa: How to Spot a Payment Scam

Koseisa is growing, and as more people buy and sell here, we want to make one thing very clear: always pay on Koseisa, at checkout.

If anyone asks you to pay another way, even if they seem friendly or offer you a discount, don't send the money.

Why it matters

When you pay at checkout:

• Your order is recorded
• What you bought is delivered to your account
• We can look into it if something goes wrong

When you pay any other way, we can't see the payment, and we can't help you get that money back. That includes a bank transfer to an account someone gave you, or a payment arranged on WhatsApp, Instagram or anywhere else.

Signs of a scam

Be careful if someone:

• Asks you to pay by transfer "to save on fees" or for a discount
• Rushes you, or says an offer ends today
• Asks you to move the chat to WhatsApp or another app before you pay
• Claims to work for Koseisa. We never ask you to pay into a personal account, and we never ask for your password or a code

You'll see warnings on Koseisa too

We've added reminders across the site to help you stay safe. You'll see them in chats and at checkout, and Koseisa may show a warning when a message looks like it's asking for payment outside the site.

What to do if it happens

If someone asks you to pay outside Koseisa, use the Report button on their listing, profile or chat, and choose "Scam, fraud, or asked to pay outside Koseisa". Asking for this breaks our rules, and we can remove them.

If you've already sent money, call your bank straight away and ask them to try to stop or recall the transfer. Then report it to the police, and report the person to us. Keep your receipts and screenshots of the chat.

For creators

Asking buyers to pay you outside Koseisa is against our Terms. It also means the sale doesn't count towards your earnings, your ranking or your medals on Koseisa. Keep every sale on Koseisa, so you and your buyers are both covered.

Read more in our Help centre: Someone asked me to pay outside Koseisa.