New on Koseisa: Get Help in One Tap

Questions come up. Where is my ticket? When do I get paid? Why haven't I received an email? Until now, getting an answer meant emailing us and waiting.

So we've made it easier. Koseisa now has a Help button, and a full Help centre behind it.

How it works

1. Tap Help. You'll find the button at the bottom right of the screen.
2. Type your question in your own words, like "where is my ticket?" or "how do I withdraw?"
3. Get your answer straight away. The best matching answers show up as you type.

Every answer is written for Koseisa, so it explains exactly what to do on our site, not general advice.

Still need help? Message us

If none of the answers fits, you can send us a message right there in the Help window. A real person on our team reads every message and replies by email within 1 to 2 working days.

What you'll find in the Help centre

Answers are grouped by what you're trying to do:

• Buying: how to pay, buying without an account, where to find what you bought, and refunds
• Events and sessions: event tickets, consultations, and checking in guests
• Selling: becoming a creator, creating your first listing, fees and plans
• Getting paid: when you get paid, how to withdraw, and verifying your identity
• Your account: forgotten password and emails not arriving

Tell us what's missing

If you search for something and there's no answer yet, we see that. It tells us what to write next, so the Help centre keeps getting better.

Visit the Help centre and have a look around.